What are the barriers to big data analytics in local government?

by David Sutcliffe 28/06/2017

Examining the extent to which local governments in the UK are using intelligence from big data, in light of the structural barriers they face when trying to exploit it.

by David Sutcliffe 28/06/2017

Many local governments have reams of data (both hard data and soft data) on local inhabitants and local businesses. Image: Chris Dawkins (Flickr CC BY-NC-ND 2.0).

The concept of Big Data has become very popular over the last decade, with many large technology companies successfully building their business models around its exploitation. The UK’s public sector has tried to follow suit, with local governments in particular trying to introduce new models of service delivery based on the routine extraction of information from their own big data. These attempts have been hailed as the beginning of a new era for the public sector, with some commentators suggesting that it could help local governments transition toward a model of service delivery where the quantity and quality of commissioned services is underpinned by data intelligence on users and their current and future needs. In their Policy & Internet article “Data Intelligence for Local Government? Assessing the Benefits and Barriers to Use of Big Data in the Public Sector”, Fola Malomo and Vania Sena examine the extent to which local governments in the UK are indeed using intelligence from big data, in light of the structural barriers they face when trying to exploit it. Their analysis suggests that the ambitions around the development of big data capabilities in local government are not reflected in actual use. Indeed, these methods have mostly been employed to develop new digital channels for service delivery, and even if the financial benefits of these initiatives are documented, very little is known about the benefits generated by them for the local communities. While this is slowly changing as councils start to develop their big data capability, the overall impression gained from even a cursory overview is that the full potential of big data is yet to be exploited. We caught up with the authors to discuss their findings: Ed.: So what actually is “the full potential” that local government is supposed to be aiming for? What exactly is the promise of “big data” in this context? Fola / Vania: Local governments seek to improve service delivery…

Interviews, Politics & Government

What explains variation in online political engagement?

by David Sutcliffe 21/06/2017

Examining the supply of channels for digital politics distributed by Swedish municipalities and understanding the drivers of variation in local online engagement.

by David Sutcliffe 21/06/2017

Sweden is a leader in terms of digitalisation, but poorer municipalities struggle to find the resources to develop digital forms of politics. Image: Stockholm by Peter Tandlund (Flickr CC BY-NC-ND 2.0)

While much of the modern political process is now carried out digitally, ICTs have yet to bring democracies to their full utopian ideal. The drivers of involvement in digital politics from an individual perspective are well studied, but less attention has been paid to the supply-side of online engagement in politics. In his Policy & Internet article “Inequality in Local Digital Politics: How Different Preconditions for Citizen Engagement Can Be Explained,” Gustav Lidén examines the supply of channels for digital politics distributed by Swedish municipalities, in order to understand the drivers of variation in local online engagement. He finds a positive trajectory for digital politics in Swedish municipalities, but with significant variation between municipalities when it comes to opportunities for engagement in local politics via their websites. These patterns are explained primarily by population size (digital politics is costly, and larger societies are probably better able to carry these costs), but also by economic conditions and education levels. He also find that a lack of policies and unenthusiastic politicians creates poor possibilities for development, verifying previous findings that without citizen demand—and ambitious politicians—successful provision of channels for digital politics will be hard to achieve. We caught up with Gustav to discuss his findings: Ed.: I guess there must be a huge literature (also in development studies) on the interactions between connectivity, education, the economy, and supply and demand for digital government; and what the influencers are in each of these relationships. Not to mention causality. I’m guessing “everything is important, but nothing is clear”—is that fair? And do you think any “general principles” explaining demand and supply of electronic government/democracy could ever be established, if they haven’t already? Gustav: Although the literature in this field is becoming vast the subfield that I am primarily engaged in, that is the conditions for digital policy at the subnational level, has only recently attracted greater numbers of scholars. Even if predictors of these…