digital inclusion

While the UK government has financed technological infrastructure and invested in schemes to address digital inequalities, the outcomes of these schemes are rarely uniformly positive or transformative for the people involved.

Outcomes of the many schemes financed by the government to address digital inequalities are rarely uniformly positive or transformative for the people involved. Image: iPad by Sean MacEntee (Flickr).

Numerous academic studies have highlighted the significant differences in the ways that young people access, use and engage with the Internet and the implications it has in their lives. While the majority of young people have some form of access to the Internet, for some their connections are sporadic, dependent on credit on their phones, an available library, or Wi-Fi open to the public. Qualitative data in a variety of countries has shown such limited forms of access can create difficulties for these young people as an Internet connection becomes essential for socialising, accessing public services, saving money, and learning at school. While the UK government has financed technological infrastructure and invested in schemes to address digital inequalities, the outcomes of these schemes are rarely uniformly positive or transformative for the people involved. This gap between expectation and reality demands theoretical attention; with more attention placed on the cultural, political and economic contexts of the digitally excluded, and the various attempts to “include” them. Focusing on a two-year digital inclusion scheme for 30 teenagers and their families initiated by a local council in England, a qualitative study by Huw C. Davies, Rebecca Eynon, and Sarah Wilkin analyses why, despite the good intentions of the scheme’s stakeholders, it fell short of its ambitions. It also explains how the neoliberal systems of governance that are increasingly shaping the cultures and behaviours of Internet service providers and schools—that incentivise action that is counterproductive to addressing digital inequality and practices—cannot solve the problems they create. We caught up with the authors to discuss the study’s findings: Ed.: It was estimated that around 10% of 13 year olds in the study area lacked dependable access to the Internet, and had no laptop or PC at home. How does this impact educational outcomes? Huw: It’s impossible to disaggregate technology from everything else that can affect a young person’s progress through school. However, one school in our…

Britain has one of the largest Internet economies in the developed world, and the Internet contributes an estimated 8.3 percent to Britain’s GDP.

Despite the huge importance of the Internet in everyday life, we know surprisingly little about the geography of Internet use and participation at sub-national scales. A new article on Local Geographies of Digital Inequality by Grant Blank, Mark Graham, and Claudio Calvino published in Social Science Computer Review proposes a novel method to calculate the local geographies of Internet usage, employing Britain as an initial case study. In the first attempt to estimate Internet use at any small-scale level, they combine data from a sample survey, the 2013 Oxford Internet Survey (OxIS), with the 2011 UK census, employing small area estimation to estimate Internet use in small geographies in Britain. (Read the paper for more on this method, and discussion of why there has been little work on the geography of digital inequality.) There are two major reasons to suspect that geographic differences in Internet use may be important: apparent regional differences and the urban-rural divide. The authors do indeed find a regional difference: the area with least Internet use is in the North East, followed by central Wales; the highest is in London and the South East. But interestingly, geographic differences become non-significant after controlling for demographic variables (age, education, income etc.). That is, demographics matter more than simply where you live, in terms of the likelihood that you’re an Internet user. Britain has one of the largest Internet economies in the developed world, and the Internet contributes an estimated 8.3 percent to Britain’s GDP. By reducing a range of geographic frictions and allowing access to new customers, markets and ideas it strongly supports domestic job and income growth. There are also personal benefits to Internet use. However, these advantages are denied to people who are not online, leading to a stream of research on the so-called digital divide. We caught up with Grant Blank to discuss the policy implications of this marked disparity in (estimated) Internet use across…

Digital inclusion cannot be addressed without tackling social exclusion, for many of those who are currently not online are also socially excluded.

On 23 March 2012, the Oxford Internet Institute saw stakeholders from a variety of backgrounds, attending our workshop ‘On the Periphery? Low and Discontinued Internet use by Young People in Britain: Drivers, Impacts and Policies’. One of the key themes that emerged over the course of the day was that digital inclusion cannot be addressed without tackling social exclusion, for many of those who are currently not online are also socially excluded. The Government’s recent digital inclusion campaigns seem at first sight to recognise this need. For example, the UK ICT Strategy paper pledges that “The Government will work to make citizen-focused transactional services ‘digital by default’ where appropriate using Directgov as the single domain for citizens to access public services and government information. For those for whom digital channels are less accessible (for example, some older or disadvantaged people) the Government will enable a network of ‘assisted digital’ service providers, such as Post Offices, UK online centres and other local service providers” (§45, UK ICT Strategy 2011). ‘By default’ strategies are at the core of a concept called ‘libertarian paternalism’, which initially was advanced and popularised by two American academics, Richard Thaler and Cass Sunstein, and since has been adopted by a number of governments around the world. In the UK, it has inspired the creation of the Cabinet Office’s Behavioural Insight Team, commonly known in Whitehall as the ‘Nudge Unit’. The idea behind the libertarian paternalism concept is that the government gently encourages citizens to act in socially beneficial ways, without infringing their freedom or liberty, and through these nudges it improves economic welfare and well being for the whole of society. Governments nudge by reorganising the context in which citizens make certain decisions, a strategy also referred to as ‘choice architecture’. To quote a common example, it may not be at the forefront of learner drivers’ mind to sign up for the organ donor register, but by asking learner drivers…