Tackling Digital Inequality: Why We Have to Think Bigger

by Rebecca Eynon 15/03/2017

While the UK government has financed technological infrastructure and invested in schemes to address digital inequalities, the outcomes of these schemes are rarely uniformly positive or transformative for the people involved.

by Rebecca Eynon 15/03/2017

Outcomes of the many schemes financed by the government to address digital inequalities are rarely uniformly positive or transformative for the people involved. Image: iPad by Sean MacEntee (Flickr).

Numerous academic studies have highlighted the significant differences in the ways that young people access, use and engage with the Internet and the implications it has in their lives. While the majority of young people have some form of access to the Internet, for some their connections are sporadic, dependent on credit on their phones, an available library, or Wi-Fi open to the public. Qualitative data in a variety of countries has shown such limited forms of access can create difficulties for these young people as an Internet connection becomes essential for socialising, accessing public services, saving money, and learning at school. While the UK government has financed technological infrastructure and invested in schemes to address digital inequalities, the outcomes of these schemes are rarely uniformly positive or transformative for the people involved. This gap between expectation and reality demands theoretical attention; with more attention placed on the cultural, political and economic contexts of the digitally excluded, and the various attempts to “include” them. Focusing on a two-year digital inclusion scheme for 30 teenagers and their families initiated by a local council in England, a qualitative study by Huw C. Davies, Rebecca Eynon, and Sarah Wilkin analyses why, despite the good intentions of the scheme’s stakeholders, it fell short of its ambitions. It also explains how the neoliberal systems of governance that are increasingly shaping the cultures and behaviours of Internet service providers and schools—that incentivise action that is counterproductive to addressing digital inequality and practices—cannot solve the problems they create. We caught up with the authors to discuss the study’s findings: Ed.: It was estimated that around 10% of 13 year olds in the study area lacked dependable access to the Internet, and had no laptop or PC at home. How does this impact educational outcomes? Huw: It’s impossible to disaggregate technology from everything else that can affect a young person’s progress through school. However, one school in our…

Education, Social Data Science

Two years after the NYT’s ‘Year of the MOOC’: how much do we actually know about them?

by Rebecca Eynon 13/11/2014

Despite the hype around MOOCs to date, there are many similarities between MOOC research and the breadth of previous investigations into (online) learning.

by Rebecca Eynon 13/11/2014

Timeline of the development of MOOCs and open education, from: Yuan, Li, and Stephen Powell. MOOCs and Open Education: Implications for Higher Education White Paper. University of Bolton: CETIS, 2013.

Ed: Does research on MOOCs differ in any way from existing research on online learning? Rebecca: Despite the hype around MOOCs to date, there are many similarities between MOOC research and the breadth of previous investigations into (online) learning. Many of the trends we’ve observed (the prevalence of forum lurking; community formation; etc.) have been studied previously and are supported by earlier findings. That said, the combination of scale, global-reach, duration, and “semi-synchronicity” of MOOCs have made them different enough to inspire this work. In particular, the optional nature of participation among a global-body of lifelong learners for a short burst of time (e.g. a few weeks) is a relatively new learning environment that, despite theoretical ties to existing educational research, poses a new set of challenges and opportunities. Ed: The MOOC forum networks you modelled seemed to be less efficient at spreading information than randomly generated networks. Do you think this inefficiency is due to structural constraints of the system (or just because inefficiency is not selected against); or is there something deeper happening here, maybe saying something about the nature of learning, and networked interaction? Rebecca: First off, it’s important to not confuse the structural “inefficiency” of communication with some inherent learning “inefficiency”. The inefficiency in the sub-forums is a matter of information diffusion—i.e., because there are communities that form in the discussion spaces, these communities tend to “trap” knowledge and information instead of promoting the spread of these ideas to a vast array of learners. This information diffusion inefficiency is not necessarily a bad thing, however. It’s a natural human tendency to form communities, and there is much education research that says learning in small groups can be much more beneficial / effective than large-scale learning. The important point that our work hopes to make is that the existence and nature of these communities seems to be influenced by the types of topics that are being discussed…

Education, Social Data Science

What are the limitations of learning at scale? Investigating information diffusion and network vulnerability in MOOCs

by Rebecca Eynon 21/10/2014

while a lot is known about the mechanics of group learning in smaller and traditionally organised online classrooms, fewer studies have examined participant interactions when learning “at scale.”

by Rebecca Eynon 21/10/2014

Millions of people worldwide are currently enrolled in courses provided on large-scale learning platforms (aka ‘MOOCs’), typically collaborating in online discussion forums with thousands of peers. Current learning theory emphasises the importance of this group interaction for cognition. However, while a lot is known about the mechanics of group learning in smaller and traditionally organised online classrooms, fewer studies have examined participant interactions when learning “at scale.” Some studies have used clickstream data to trace participant behaviour; even predicting dropouts based on their engagement patterns. However, many questions remain about the characteristics of group interactions in these courses, highlighting the need to understand whether—and how—MOOCs allow for deep and meaningful learning by facilitating significant interactions. But what constitutes a “significant” learning interaction? In large-scale MOOC forums, with socio-culturally diverse learners with different motivations for participating, this is a non-trivial problem. MOOCs are best defined as “non-formal” learning spaces, where learners pick and choose how (and if) they interact. This kind of group membership, together with the short-term nature of these courses, means that relatively weak inter-personal relationships are likely. Many of the tens of thousands of interactions in the forum may have little relevance to the learning process. So can we actually define the underlying network of significant interactions? Only once we have done this can we explore firstly how information flows through the forums, and secondly the robustness of those interaction networks: in short, the effectiveness of the platform design for supporting group learning at scale. To explore these questions, we analysed data from 167,000 students registered on two business MOOCs offered on the Coursera platform. Almost 8000 students contributed around 30,000 discussion posts over the six weeks of the courses; almost 30,000 students viewed at least one discussion thread, totalling 321,769 discussion thread views. We first modelled these communications as a social network, with nodes representing students who posted in the discussion forums, and edges (ie links) indicating…

Books, Education

UK teenagers without the Internet are ‘educationally disadvantaged’

by Rebecca Eynon 22/12/2012

The researchers’ interviews with teenagers reveal that they felt shut out of their peer group socially and also disadvantaged in their studies as so much of the college or school work set for them to do at home required online research or preparation.

by Rebecca Eynon 22/12/2012

A major in-depth study examining how teenagers in the UK are using the internet and other mobile devices says the benefits of using such technologies far outweigh any perceived risks. The findings are based on a large-scale study of more than 1,000 randomly selected households in the UK, coupled with regular face-to-face interviews with more than 200 teenagers and their families between 2008 and 2011. While the study reflects a high level of parental anxiety about the potential of social networking sites to distract their offspring, and shows that some parents despair at their children’s tendency to multitask on mobile devices, the research by Oxford University’s Department of Education and Oxford Internet Institute concludes that there are substantial educational advantages in teenagers being able to access the internet at home. Teenagers who do not have access to the internet in their home have a strong sense of being ‘educationally disadvantaged’, warns the study. At the time of the study, the researchers estimated that around 10 per cent of the teenagers were without online connectivity at home, with most of this group living in poorer households. While recent figures from the Office of National Statistics suggest this dropped to five per cent in 2012, the researchers say that still leaves around 300,000 children without internet access in their homes. The researchers’ interviews with teenagers reveal that they felt shut out of their peer group socially and also disadvantaged in their studies as so much of the college or school work set for them to do at home required online research or preparation. One teenager, whose parents had separated, explained that he would ring his father who had internet access and any requested materials were then mailed to him through the post. Researcher Dr Rebecca Eynon commented: ‘While it’s difficult to state a precise figure for teenagers without access to the internet at home, the fact remains that in the UK, there…

Education

Understanding low and discontinued Internet use amongst young people in Britain

by Rebecca Eynon 08/10/2012 1 Comment

Why do these people stop using the Internet given its prevalence and value in the lives of the majority of their peers? What difficulties do they face in being unable to connect properly with the online world?

by Rebecca Eynon 08/10/2012 1 Comment

The Internet has become an important feature of the lives of the majority of young British people, providing them with another avenue to support their learning, inform their life choices about work and life opportunities, make and maintain friendships, and learn about and engage with the world around them. For many it is taken for granted. While the extent to which young people engage with the opportunities of the online world varies considerably, the majority of this age group can be considered to be within the digital mainstream. Indeed, in popular discourse many commentators assume that all young people are digitally included, and notions of the ‘google generation’ or ‘net gen’ continue to flourish. However, the reality is far more nuanced and complex than this—when we empirically explore how young people really engage with the Internet and related technology we see a significant amount of diversity in how and why they use it, and the influences it has on their lives. We know from nationally representative survey data that around 10% of young people in the UK (aged 17–23) define themselves as people who no longer use the Internet, that is as ‘lapsed users’. This group is fascinating. Why do these people stop using the Internet given its prevalence and value in the lives of the majority of their peers? What difficulties do they face in being unable to connect properly with the online world? The widely held and very powerful assumption by government, commercial organisations and the wider public that all young people are frequent and confident users of the Internet is clearly inaccurate. Worryingly, however, this public assumption that the current generation of youth is ‘born digital’ is so powerful that it has informed numerous policies and initiatives that determine young people’s lives. Furthermore, the majority of academic research investigating how young people access, use and experience the Internet actually focuses on those we might consider as belonging…

Education

Young people in transition are particularly at risk of being both socially and digitally excluded

by Rebecca Eynon 13/04/2012

Digital inclusion cannot be addressed without tackling social exclusion, for many of those who are currently not online are also socially excluded.

by Rebecca Eynon 13/04/2012

On 23 March 2012, the Oxford Internet Institute saw stakeholders from a variety of backgrounds, attending our workshop ‘On the Periphery? Low and Discontinued Internet use by Young People in Britain: Drivers, Impacts and Policies’. One of the key themes that emerged over the course of the day was that digital inclusion cannot be addressed without tackling social exclusion, for many of those who are currently not online are also socially excluded. The Government’s recent digital inclusion campaigns seem at first sight to recognise this need. For example, the UK ICT Strategy paper pledges that “The Government will work to make citizen-focused transactional services ‘digital by default’ where appropriate using Directgov as the single domain for citizens to access public services and government information. For those for whom digital channels are less accessible (for example, some older or disadvantaged people) the Government will enable a network of ‘assisted digital’ service providers, such as Post Offices, UK online centres and other local service providers” (§45, UK ICT Strategy 2011). ‘By default’ strategies are at the core of a concept called ‘libertarian paternalism’, which initially was advanced and popularised by two American academics, Richard Thaler and Cass Sunstein, and since has been adopted by a number of governments around the world. In the UK, it has inspired the creation of the Cabinet Office’s Behavioural Insight Team, commonly known in Whitehall as the ‘Nudge Unit’. The idea behind the libertarian paternalism concept is that the government gently encourages citizens to act in socially beneficial ways, without infringing their freedom or liberty, and through these nudges it improves economic welfare and well being for the whole of society. Governments nudge by reorganising the context in which citizens make certain decisions, a strategy also referred to as ‘choice architecture’. To quote a common example, it may not be at the forefront of learner drivers’ mind to sign up for the organ donor register, but by asking learner drivers…