text mining

The Russian language blogosphere counts about 85 million blogs—an amount far beyond the capacities of any government to control—and is thereby able to function as a mass medium of “public opinion” and also to exercise influence.

Widely reported as fraudulent, the 2011 Russian Parliamentary elections provoked mass street protest action by tens of thousands of people in Moscow and cities and towns across Russia. Image by Nikolai Vassiliev.

Blogs are becoming increasingly important for agenda setting and formation of collective public opinion on a wide range of issues. In countries like Russia where the Internet is not technically filtered, but where the traditional media is tightly controlled by the state, they may be particularly important. The Russian language blogosphere counts about 85 million blogs—an amount far beyond the capacities of any government to control—and the Russian search engine Yandex, with its blog rating service, serves as an important reference point for Russia’s educated public in its search of authoritative and independent sources of information. The blogosphere is thereby able to function as a mass medium of “public opinion” and also to exercise influence. One topic that was particularly salient over the period we studied concerned the Russian Parliamentary elections of December 2011. Widely reported as fraudulent, they provoked immediate and mass street protest action by tens of thousands of people in Moscow and cities and towns across Russia, as well as corresponding activity in the blogosphere. Protesters made effective use of the Internet to organise a movement that demanded cancellation of the parliamentary election results, and the holding of new and fair elections. These protests continued until the following summer, gaining widespread national and international attention. Most of the political and social discussion blogged in Russia is hosted on the blog platform LiveJournal. Some of these bloggers can claim a certain amount of influence; the top thirty bloggers have over 20,000 “friends” each, representing a good circulation for the average Russian newspaper. Part of the blogosphere may thereby resemble the traditional media; the deeper into the long tail of average bloggers, however, the more it functions as more as pure public opinion. This “top list” effect may be particularly important in societies (like Russia’s) where popularity lists exert a visible influence on bloggers’ competitive behaviour and on public perceptions of their significance. Given the influence of these top…

There has been a major shift in the policies of governments concerning participatory governance—that is, engaged, collaborative, and community-focused public policy.

Policy makers today must contend with two inescapable phenomena. On the one hand, there has been a major shift in the policies of governments concerning participatory governance—that is, engaged, collaborative, and community-focused public policy. At the same time, a significant proportion of government activities have now moved online, bringing about “a change to the whole information environment within which government operates” (Margetts 2009, 6). Indeed, the Internet has become the main medium of interaction between government and citizens, and numerous websites offer opportunities for online democratic participation. The Hansard Society, for instance, regularly runs e-consultations on behalf of UK parliamentary select committees. For examples, e-consultations have been run on the Climate Change Bill (2007), the Human Tissue and Embryo Bill (2007), and on domestic violence and forced marriage (2008). Councils and boroughs also regularly invite citizens to take part in online consultations on issues affecting their area. The London Borough of Hammersmith and Fulham, for example, recently asked its residents for thier views on Sex Entertainment Venues and Sex Establishment Licensing policy. However, citizen participation poses certain challenges for the design and analysis of public policy. In particular, governments and organisations must demonstrate that all opinions expressed through participatory exercises have been duly considered and carefully weighted before decisions are reached. One method for partly automating the interpretation of large quantities of online content typically produced by public consultations is text mining. Software products currently available range from those primarily used in qualitative research (integrating functions like tagging, indexing, and classification), to those integrating more quantitative and statistical tools, such as word frequency and cluster analysis (more information on text mining tools can be found at the National Centre for Text Mining). While these methods have certainly attracted criticism and skepticism in terms of the interpretability of the output, they offer four important advantages for the analyst: namely categorisation, data reduction, visualisation, and speed. 1. Categorisation. When analysing the results…